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UK delivery options

Free delivery – with mainland UK orders

Orders will be sent via courier requiring a signature upon receipt of delivery.

Small parcels under £15 – these orders are usually sent using the Royal Mail service and are usually delivered within 48 hours. These orders are recorded delivery.

Medium parcels under £35 – these orders are sent via MyHermes delivery service. Orders should usually arrive within 48 hours after the order is dispatched and require a signature upon receipt of delivery.

Large parcels – these orders are delivered using the DPD service and arrive next day after dispatch. Orders will require a signature upon receipt of delivery.

When is the last time to order?

Monday – Friday 3pm
Orders placed after 3pm on a Friday will be dispatched on the following Monday.

When will my order arrive?

All of our items are shipped from our UK warehouse.Please refer to the above delivery information, alternatively please check your account for delivery information.

How do I cancel my order?

Yes, you can cancel your order – Please message us before shipping the order via messages or live chat.

How can I check for updates on my pre-order?

Simply check the relevant product page for updates as to when the product will arrive.

What happens if I’m not in to receive my delivery?

Our courier service will contact you if there is no one upon delivery

Do you offer refunds and when are they processed?

We aim to process refunds within 7 working days upon inspection of the product. Please refer to our returns and refunds page for further information. Please note that the customer shall bear the cost of the refund.

Do you offer exchanges?

Unfortunately, we do not offer exchanges.

What payments do you accept?

We accept all major debit cards and payments via PayPal

What is the warranty on Hoverboards?

We offer a 12 month warranty on all our board which covers you for all electronic circuits like the logic board and wheel motors, on the battery we offer a 6 month warranty as the battery should always be kept part too fully charged, we do not cover chassis’s (the internal metal of the board) which can only break due to misuse (example: dropped of kerbs or dropped) , we also do not cover against water damage (Hoverboards are not waterproof in any way shape or form)

Where are you based?

We are based in the heart of the West Midlands, our warehouse comprises of a repair shop, offices and storage for Hoverboard Store.

What batteries are in HB Hoverboards?

We use real samsung celled batteries, we spot check all our internal shipments to make sure our customers get what we advertise.

Lets give you our knowledge, Samsung do not make hoverboard batteries, its true they make cells in which a factory use to make a battery pack, on average a samsung celled battery trade price costs around 48 – 54 pounds. feel free to go on a overseas site like alibaba and search ‘samsung hoverboard battery’, any company offering a hoverboard with a smasung battery for £100-£140 pounds cannot have a samsung celled battery unless they are giving them away.